Who is responsible for this site

Offset Printing Online is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For the purposes of this policy, the operator is responsible for deciding how personal information collected through this website is used and protected.

This policy applies to information submitted on the website, including information sent through our contact form and quote request process. It also applies to information provided for print production, proofing, delivery and account administration.

Information we collect

We collect personal information that is reasonably necessary to prepare quotations, check artwork, process print work, arrange courier delivery and keep a record of instructions. The information collected depends on what you submit and the service requested.

Name, company or organisation name, and job role
Contact details provided in an enquiry or order request
Billing information and delivery addresses
Artwork files, print specifications and proof approval records
Website usage data collected through cookies or similar tools

If you provide personal information relating to another person, you should ensure that you are entitled to share it for the relevant printing or delivery purpose.

How personal information is used

Personal information is processed in line with POPIA and only for lawful business purposes connected to the services offered on this site. This includes preparing quotations, confirming specifications, carrying out artwork checks, issuing proofs, managing production, arranging dispatch and maintaining internal records.

To respond to brochure, catalogue, booklet, flyer and leaflet enquiries
To verify print specifications, pagination, folds, binding and finishing instructions
To prepare proofs and record approval before print proceeds
To arrange courier collection and delivery to the required province or town
To keep accounting, tax and transaction records where the law requires it

We do not collect personal information for unrelated purposes, and we do not sell personal information to third parties.

Sharing information with service providers

Where necessary, information may be shared with service providers involved in operating the website, processing jobs, hosting data, preventing fraud, or delivering completed work. Information shared with those parties is limited to what is needed for the specific function.

Examples include payment processing support, cloud or server hosting, courier booking, file transfer services and website analytics. Those parties are expected to keep information confidential and to apply appropriate security safeguards.

If disclosure is required by law, court order or a lawful request from a public authority, information may also be disclosed to the extent required.

Cookies, analytics and website records

This site may use cookies and similar technologies to keep the website working properly, understand page usage and improve the online ordering process. These tools may record technical information such as browser type, device information, IP address, pages viewed and approximate location data.

Cookie settings can usually be managed in your browser. Disabling certain cookies may affect how some parts of the quote or enquiry process function.

Server logs and security systems may also record activity to detect misuse, maintain service stability and protect the site against malicious traffic.

Retention, security and your POPIA rights

We keep personal information only for as long as it is reasonably required for the purpose it was collected, or for longer where accounting, tax, dispute or legal obligations require retention. Artwork, proof records and order instructions may be retained as part of the production file for reference and compliance.

Reasonable technical and organisational measures are used to protect personal information against loss, unauthorised access, alteration or disclosure. No internet transmission method is completely secure, but practical safeguards are applied to reduce risk.

You may request access to personal information held about you
You may ask for correction of inaccurate or incomplete information
You may object to certain processing where POPIA allows it
You may ask that records be deleted where there is no lawful reason to retain them

Requests relating to privacy or personal information can be sent through our contact form. If this policy is updated, the revised version will apply from the date it is published on this site.